Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Service Team via email below.

How can we help?

FAQ

Cosmetikke

What is Cosmetikke?

Cosmetikke is a cosmetics marketplace that brings together unique and innovative brands from around the world. We curate products with quality, authenticity, and a commitment to conscious beauty — all shipped directly from Portugal.

Are the brands sold on Cosmetikke exclusive?

Yes! We work with carefully selected brands, many of which are hard to find in other stores across Europe. We prioritize brands with a strong identity, effective formulas, and an ethical commitment.

Which countries does Cosmetikke ship to?

We currently ship to all countries within the European Union. All orders are dispatched from our warehouse in Portugal.

Products

Are the products authentic and original?

We guarantee the authenticity of all products. We work directly with the brands or official distributors to ensure you only receive original items with full traceability.

How can I know if a product is suitable for my skin type?

Each product page includes detailed descriptions, including the recommended skin and hair types. Soon, we’ll be launching a personalized quiz to help you find the ideal products for you.

Are the products tested on animals?

No. Cosmetikke values cruelty-free brands. Most of our partners follow strict ethical and sustainable standards — and this information is always indicated on the product page.

Shipping & Returns

How long does delivery take?

Deliveries within mainland Portugal usually take between 1 to 3 business days. For the rest of the European Union, the timeframe ranges from 3 to 7 business days, depending on the destination.

Can I return a product if I'm not satisfied?

Yes, returns are accepted within 14 days of receipt, provided the product is intact, unused, and in its original packaging. Please refer to our Return Policy for more details.

Get in touch

Have questions about your order, or a general enquiry?